Great Software with Great Functionality
We use it primarily for a cross-platform chat solution. It is an alternative to group texts and long email chains.
Starting at $0 per month per user
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What is Mattermost?
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
Recent Reviews
How Mattermost Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Chat (31)9.898%
- Discussions (29)9.494%
- Mobile Access (28)8.686%
- Notifications (31)8.585%
Reviewer Pros & Cons
Pricing
Free Self-Hosted
$0
On Premise
per month per user
Professional
$10
On Premise
per month per user
Enterprise
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On Premise
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://mattermost.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is Mattermost?
Mattermost is an open source platform for secure collaboration and technical workflows. It supports real-time communication, file and code snippet sharing, in-line code syntax highlighting, and workflow automation purpose-built for technical teams. Users can execute and automate workflows with flexible, custom integrations with popular technical tools like GitHub, GitLab and ServiceNow.
Mattermost Features
Project Management Features
- Supported: Task Management
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Outlook
Mattermost Screenshots
Mattermost Video
Mattermost Integrations
Mattermost Competitors
Mattermost Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
Mattermost Downloadables
- The Guide to Developer Productivity is based on the findings of a survey of over 300 developers, as well as an assessment of the software development landscape to uncover key trends, points of interest, and challenges facing developer teams in 2022.
- Mattermost offers a purpose-built collaboration platform designed for development workflows. Their platform helps teams plan, organize, and run software development projects, while integrating with communication and collaboration tools.
Frequently Asked Questions
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
Mattermost starts at $0.
Reviewers rate Chat highest, with a score of 9.8.
The most common users of Mattermost are from Mid-sized Companies (51-1,000 employees).
Mattermost Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 50% |
Comparisons
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Reviews and Ratings
(63)Attribute Ratings
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
We use Mattermost at Ortiz Gaming / IGS as the main communicator for all teams, integrating the offices in Sao Paulo, Mexico City, and the Philippines. We have previously used other solutions and chat services, but they were in some cases expensive for the number of users we have, or inefficient. We have migrated to Mattermost in the middle of the Covid pandemics, and we are very happy with the results so far.
- Communication.
- Ease of use.
- User experience.
- Fast performance.
- Multiple devices support.
- More plugins in the ecossystem.
- Improve the search functionality (for example, including text in images).
- Improve the message formatting tools during composition.
March 06, 2024
Mattermost makes a solid free, open-source solution
Mattermost is used company-wide as a collaboration tool, providing chat and conferencing options
- Slack-like collaboration
- A wide variety of plugins
- Somewhat random selection of features that require a paid version
- The usefulness of some integrations is questionable
March 04, 2024
Mattermost really matters for us
We are starting to use Mattermost along with Slack for cross team and cross organization communication.
- Good usability
- Good with our project management and workflows
- Good tool for the Enterpise
- Need more integrations from other products with Mattermost
January 19, 2024
Mattermost is a great tool for small, shifting freelance teams
Mattermost is used by my company as a cost-effective alternative to other collaboration platforms. It allows us to effectively delineate our different projects and ongoing discussions, and add external users as needed to collaborate on specific projects without exposing them to other business discussions and unrelated projects. We have installed the self-managed version on our own server and have not leveraged the paid enterprise support.
- User management
- Discussion delineation (channels)
- Multi-platform support
- Easy installation and maintenance
- Notifications - buggy on iOS and macOS
- Embedded media integration - some attachments only download, or don't display/navigate well inside the app
- Integrations with email and calendar would be nice if native to the app
November 13, 2023
Mattermost for the win!
We use it as a way of communicating and team building across a staff of over 250 people spread out across the states. It makes everyone accessible, so there really aren’t too many breakdowns in communication, know that whoever you need is just a click away. I use this regularly as a way to team build and share informations with my peers
- Person to person accessibility
- Information sharing between departments
- Updates on company policies
- I need easier accessibility to pinned posts
- Their search engine among company communications is unrealiable
November 29, 2022
great option for teams looking for an enterprise-grade solution
With the advent of cloud-based and SaaS software, it's hard to imagine a time when all companies had their own server rooms. But not every company needs to be on the bleeding edge of technology. If you're looking for an enterprise messaging solution that doesn't require you to change how your team works or spend thousands of dollars per month, then Mattermost might be just what you're looking for, and that's what it did for us.
- Integration with other apps: Mattermost can be integrated with third-party applications, such as GitHub, Slack and Google Hangouts.
- Mattermost's security model is based on the OAuth protocol, which means it can authenticate users without sharing passwords. The authentication process uses TLS encryption as well as two-factor authentication (2FA). 2FA is an extra layer of protection that makes it harder for hackers who have gained access to the initial login details to get into the account, so they'll need more pieces of information before gaining access again.
- You can use it on multiple devices at once: If you have multiple team members working from different locations (e.g., remote teams), they'll be able to communicate effectively thanks to the fact that Mattermost integrates with many different platforms such as Slack and HipChat.
- You have a lot of ways to use Mattermost: You can access your team's chat room and files via web browsers, Android phones, or iOS devices (iPhone/iPad).
- I don't have any complaints about MAttermost, the system works smoothly and seamlessly.
April 11, 2022
Our Organisation has most of Collaboration Needs Satisfied using Mattermost - Team Chat, DevOps Integrations, Document Sharing
Initially, our staff was using commercial products specifically for chats and collaboration, but they were paid basically. We were charged per user. However, I found out Mattermost. They give self-hosted solutions (Mattermost open source), and it has features that could be purchased based on different requirements. Most of our needs are satisfied with the open-source version.
The main purpose of using it was security concerns. We wanted our data to be only to us, on-premises. So this satisfied the use case to have Mattermost self-hosted on our corporate rack. To date, we have been using it among our staff without any trouble. Mattermost has good options to backup data (store) on cloud platforms too. Also, our use cases consist of DevOps components integration which are satisfied (notifications) from our Jenkins Infrastructure. It has good simplicity of use, so I'll recommend it over other self-hosted chat solutions to anybody.
The main purpose of using it was security concerns. We wanted our data to be only to us, on-premises. So this satisfied the use case to have Mattermost self-hosted on our corporate rack. To date, we have been using it among our staff without any trouble. Mattermost has good options to backup data (store) on cloud platforms too. Also, our use cases consist of DevOps components integration which are satisfied (notifications) from our Jenkins Infrastructure. It has good simplicity of use, so I'll recommend it over other self-hosted chat solutions to anybody.
- Simplicity of use
- Integrations
- Data storage connections for backup purpose or storing media
- Really good administration of users and sake of control
- DevOps friendly across IT team
- Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
- The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
April 04, 2022
Excellent for our internal communication.
The most common case for Mattermost is internal communication maintaining privacy correctly, it is also very appropriate for direct communications with videos, we feel that the use is very simple and didactic. It seems that it can be used by a large number of people at the same time without affecting the operation, currently, it is used specifically in 6 departments, the use is increasingly wide thanks to the fact that it passes a simple and friendly user interface for all.
- Simple user interface.
- Good privacy system in conversations.
- Personalization can improve a bit more.
March 28, 2022
A security strategy pillar.
Mattermost is the main communication tool inside our company. We need to get in touch and maintain communications with several groups of developers, managers, and other groups inside our organization, sharing documents, code, and other resources, using different platforms (Desktop, Mobile)
- Search messages
- Create groups
- Pin messages
- Secure communications
- Use markdown in messages
- Multi Thread management and it's UI separation. Could be with distinct colors.
- Better notifications in mobile. Sometimes new messages did not send notifications
- Better help when using markdown
- Better Archive organization
February 10, 2022
Mattermost - A helpful asset for your organization
We use Mattermost for our daily tasks, day-to-day discussions, issues we face in our technologies, and ask for solutions from our colleagues of different departments as well. Various features of Mattermost make it amazing to get everything in one place. We also share our achievements here to get them noticed by other teammates.
- The system console feature to manage all users.
- Different groups can be formed easily and the privacy is amazing.
- Flexibility to post big images, attachments is really cool.
- The options we look for should be more easily available with a change in its interface.
- Group deletion is still a big task. It should be easily available to all users.
May 19, 2021
Making instant connection is very easy
Mattermost is an instant business messaging software that is used widely throughout the world. It helps to communicate with people securely and quite privately. This platform has control over my media files. When I participate in a meeting I can see the faces of all of the team members along with the project being shared on screen that helps me know their gestures regarding the project.
- I found this the smoothest app with advanced features that helps to express all feelings and knowledge properly. Its various tools and automation programs increase the collaboration with my clients.
- I use Mattermost to interact with my team members and clients without any disturbance and interference.
- It has an authentic search function that creates filtering automatically and provides amazing services.
- The login step which is an initial step takes time.
- Sometimes the video lags behind which creates discomfort.
- The brush should be easy to handle.
Mattermost is our main source of communication within our company. We use it to communicate within specific groups and disciplines, across the entire company, and for private messages. The most important factor when deciding on implementing Mattermost was it's HIPAA compliance. Within our healthcare company, HIPAA compliance is of the highest importance.
- HIPAA-compliant messaging.
- Notification system.
- Usability.
- Private messaging.
- Visual interface could look cleaner.
- The transition from another messaging software was not easy.
January 30, 2020
Mattermost An Integral Part of our Communication
Mattermost is currently used by our development teams to communicate with each other throughout the day. It allows me as our project manager to quickly communicate support issues, escalate user requests, and clarify information with the team. Team members use it to communicate merge requests, requests for code review, notification of deployments to various environments, etc. We have channels for each team as well as a general non-team channel where team members can communicate about anything else they wish to share. This keeps non-project related information out of the specific channels and gives the team a place for more free-form communication. Mattermost is an integral part of our daily communication. Because of the success of this solution with our development team, we will be rolling it out to replace an antiquated chat solution for the rest of the company across the departments.
- Allows individual channels for teams, departments, or projects
- Easy to use
- Really nothing I would change or add. It works well and doesn't give us any issues.
January 18, 2020
A Great Communication Tool
We utilize Mattermost as a means of communication between our clients and us. This has provided us with a great platform to stay connected with our customers and allows us to stay up-to-date with everyone. It is very comparable to Slack, but more cost effective when opening up your channel to multiple users outside of our organization.
- Public and private channels
- Shared across multiple organizations/domains
- Really wouldn't change much. This software has really fit our needs.
August 11, 2019
Communicate faster and better with your employees!
Mattermost is used by the entire company. We used to use Slack before, but it had some limitations that, when the company started to grow, became important. We use Mattermost as a tool for communicating with other areas or within teams. It also provides us some fun, as we use it for non-work-related conversations, planning after-office meetings and sharing national news.
- It's open-source! So our devs could adequate the tool to our necessities.
- It works particularly well in every navigator.
- It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
- Notifications sometimes get lost if you have a lot of channels active.
- It has a limitation of quantity of private channels that could be improved.
- The interface is not very stylish.
August 03, 2019
Decent overall solution for security-focused organizations
Several thousand of our users currently use Mattermost to collaborate real-time in channels and in groups or direct messages.
- Slack compatibility for Webhooks.
- Emoji reactions.
- Custom emojis.
- Security.
- Mobile performance is abysmal.
- Desktop app doesn't auto update.
- Archaic license management/license count optimization.
- Release stability is unreliable.
July 29, 2019
An open-source alternative to Slack that provides you complete flexibility over your team communication
We use Mattermost as our team communication tool, and as a substitute to Slack. It is being used across the organization. We had a business + regulatory requirement where all our conversations with customers had to be on our own servers for audit purposes. While we had not opened up the tool to our customers, we decided to start with a tool which would meet this long term requirement. Mattermost solved this requirement for us while giving us the flexibility to host it on our own servers and have full control over the application.
- Self hosted with capability to store and search for conversations from day one
- Capability to create multiple projects with different set of users for each project
- Capability to seamlessly plug into 3rd party applications just like Slack
- Self hosting also means self management, and hence requires at least one person with technical know-how to manage the product
- Major upgrades to the product can be challenging and are required to be done from the backend
- While Mattermost is open-source and free, hosting Mattermost is not, and that needs to be considered by anyone deploying this application